What is the difference between a Standard, Rush, and Drop Dead Order?

FRM codes cases as STANDARD, RUSH, and DROP DEAD.

STANDARD ORDERS are processed according to standard timelines as a part of FRM’s Service Level Agreements with clients.

RUSH ORDERS are processed on a “Best Efforts Basis” with an timeline earlier than a STANDARD.

DROP DEAD ORDERS are cases where a Subscriber has communicated a specific date by which a Report is required outside of Standard timelines.

What exactly qualifies as a STANDARD, RUSH, or DROP DEAD timeline is determined by the complexity of the subject of research, scope of work, and location where work is being performed.

Please contact the Marketing Consultant assigned to your Subscriber account for specific details on Report Timelines.

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