Do you have a User Manual on the Portal?
A User Manual is available to registered Portal Users upon logging in under the USER GUIDE tab.
Blog Archives
Who should I contact in the event my Portal account becomes locked?
Please email security@frm-inc.com, email the Consultant assigned to your Subscriber account, or call +1-504-620-0686 during working hours.
What type of management tools does FRM offer?
1. FRM provides a case management Portal to Users which provides an archive of Recently Completed, Pending, and Historical Reports along with associated invoices. 2. For high volume Subscribers, FRM can provide data on all projects, subjects, scopes of work, Continue reading
What is a Client Head Designate?
A Client Head Designate (CHD) is the User or Users authorized on behalf of a Subscriber to agree and subscribe to the Terms of Service by virtue of their authority as a member, shareholder, partner, officer, or as an employee Continue reading
Why do you perform entitlement reviews?
FRM is committed to information security and a standard practice is to perform periodic entitlement reviews to determine if Users may still need access. FRM interacts with Client Head Designates to determine which Users on the Subsriber’s account that have Continue reading
Are there different security settings for Users on the Portal?
Yes. Client Head Designates have access to all Report information for the duration of the data retention period, usually five (5) years. Client Head Designates can approve new and/or lock Users on their Subscriber account. By default, Users are restricted Continue reading
How do I place an Order if I am a new User with an existing Subscriber?
Please contact an existing User on the Subscriber account and request they invite you to participate on the Subscriber’s account by selecting SECURITY->INVITE NEW USER, or email the consultant assigned to your Subscriber account. Upon invitation, you will receive a Continue reading
Do you accept Orders made outside of the Portal?
FRM can process orders that are not initially placed on the order by other mutually agreed upon methods; however, before beginning work at least one User needs to be registered as a Client Head Designate and any User who wishes Continue reading
How do I place an Order on the Portal?
Log into the Portal at https://frmclientportal.com and use the following video as a tutorial.